FAQ's
Please contact us at info@freshfishbasket.com. or call us at (+91) 7488202020.
We apologize for the inconvenience caused. Please contact our team at (+91) 7488202020. We'll address your issue immediately.
Yes, we do take bulk orders. Send us a mail to info@freshfishbasket.com or call us (+91) 7488202020 and please specify the products, quantity, date and time that you require the order.
A flat delivery charge of Rs.60 (including GST) if sum of order is less than Rupees 799.
Gross weight is the amount of product used to get the final output. For e.g. it takes 800gm of raw White Pomfret to get 500gm of it after processing. The rest is lost in wastage.
The prices mentioned on the site and app is for reference only. The final bill amount is based on the actual weight of the packed product. To ensure that you get the best quality product, we don't mess with the size of our products. You pay for only what you get.
From processing to delivery, we take stringent care at every step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that there's a lapse in quality from our end, you can contact us at info@freshfishbasket.com Fisheries and Seafood (OPC) Pvt. Ltd.”.in or (+91) 7488202020
We accept online payments through all major credit & debit cards, NEFT, ITZ cash card, Pay TM Wallet, cash on delivery and card payment on delivery is also possible. The payment has to be made in India Rupees, as per the final invoice.
Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.
Scheduled Delivery orders will be delivered according to the time slot selected by you.
You can place an order from our Mobile App, Website or on our Number: (+91) 7488202020
We currently operate in Delhi and NCR.
Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. Please review your order carefully before submission. However, if your order has arrived damaged or defective, you can raise your concerns by reaching out to us at the time of delivery on (+91) 7488202020. The replacement for the same will be done within 48 hours.
Products can only be returned if: 1. The package has been altered or damaged during transit. 2. The item delivered is not what you had placed an order for. If you are unhappy with your order, please raise your concern by reaching out to us at the time of delivery on (+91) 7488202020 or mail us info@freshfishbasket.com
Your order confirmation e-mail is sent to the e-mail address provided to FRESH FISH BASKET immediately upon placing your order. If you do not receive it, please check the junk or spam folder in your email. If your order was not successfully confirmed. You may also write to us at info@freshfishbasket.com Fisheries and Seafood (OPC) Pvt. Ltd.”.in or call us at (+91) 7488202020 if you're experiencing any difficulties in placing and / or confirming your order.
Please review your order carefully before submission. In case you would like to rethink your purchase, please cancel the previous order within 30 minutes of placing the order (by sending us an email or calling us). Please note that orders once packed cannot be cancelled or refunded irrespective of the mode of payment. FRESH FISH BASKET takes great care to ensure that the product delivered to you is extremely fresh by maintaining the correct temperature levels, best in class packaging, and minimizing human touch. Thus, orders once packed cannot be cancelled.
From processing to delivery, we take stringent care at every step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that there's a lapse in quality from our end, you can contact us at info@freshfishbasket.com Fisheries and Seafood (OPC) Pvt. Ltd.”.in or (+91) 7488202020
Delivery charges are extra (unless Your sum of order is less than Rupees 799).
Discount percentages are valid on products which qualify for the offer and will get applied only to the amount corresponding to the sum of these products.
Coupon codes are not applicable on discounted products unless specified otherwise. However, if your cart also has products that aren't on discount and qualify for a promotional offer (say minimum order value of Rs 499), you'll be able to apply the coupon code.
FRESH FISH BASKET is your personal go-to Non-Veg Brand. For an optimal experience with FRESH FISH BASKET, please read through our FAQs. If you have any queries, please reach out to us info@freshfishbasket.com or call us at 7488202020.
